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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

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The cost of car insurance could finally be kept in check if a government ban on fees that encourage compensation claims has its desired effect.
9 September 2011
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The Office of Fair Trading (OFT) has moved to protect consumers not connected to mainstream gas against rogue firms.
9 September 2011
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The Office of Fair Trading (OFT) is to investigate soaring car insurance costs, which have risen by a reported 40%.
8 September 2011
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Funding cuts to the Citizens Advice Bureau (CAB) in England and Wales have left tens of thousands in debt with nowhere to turn for help, the charity revealed this week.
8 September 2011
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EDF Energy has today suspended door-to-door energy sales, pending a review into the controversial practice.
7 September 2011
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A spate of new imposters have been using MoneySavingExpert.com's name in attempts to obtain personal details and money from members of the public.
6 September 2011
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Payment Protection Insurance (PPI) gripes boosted the number of complaints made to the Financial Ombudsman Service (FOS) in the first half of 2011 by a massive 54%, compared to the amount of cases in the second half of 2010.
6 September 2011
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TalkTalk is hiking its line rental from 1 October, as well as upping the cost of some call charges from 1 November, it has announced today.
2 September 2011
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New government proposals to change council tax benefit could see some claimants facing a 20% cut in what they currently receive.
26 August 2011
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If you've unwittingly bought travel insurance because an airline or booking website automatically opted you into cover then MoneySavingExpert.com is today urging you to reclaim that cash.
26 August 2011
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Consumers booking a holiday online should beware the continuing menace of firms sneakily trying to opt passengers into optional extras that hike up the price of jetting away.
22 August 2011
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Ofcom has handed telecoms company TalkTalk a £3 million fine for billing customers for services they never received.
18 August 2011
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The Government has unveiled a central compensation bureau for those without adequate insurance affected by last week's nationwide riots.
17 August 2011
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RBS and Natwest basic bank account customers will no longer be able to use rival banks' ATMs, under plans drawn up by the taxpayer-funded giant.
17 August 2011
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Consumers in Suffolk should beware of a cold calling scam from a company illegally claiming to be MoneySavingExpert.com.
16 August 2011
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100,000 EDF Energy customers will be refunded after a billing error resulted in gas and electricity overpayments.
16 August 2011