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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

20poundnotes
The number of consumers making claims to get compensation when a financial firm is unable to repay them has gone up, show new figures published today.
4 July 2011
mobilephone_womanonit
Orange pay-as-you-go (PAYG) customers will pay more for calls and texts as rates are hiked today, while Vodafone pay-as-you-go customers can also expect price rises later this month.
1 July 2011
phones_overseas
From tomorrow it will be cheaper to use your mobile abroad, as changes to European roaming rates come into force.
30 June 2011
chequebook
Consumers need to make sure they don't get caught out when cheque guarantee cards are scrapped tomorrow.
29 June 2011
gashob2
Centrica, the firm that owns British Gas, today says it's highly likely the company will put prices up. Consumers should urgently consider switching and fixing their energy deals.
28 June 2011
creditcardselection
Budget airlines got a kicking today as the Office of Fair Trading (OFT) pledged to crack down on misleading credit and debit card surcharges.
28 June 2011
20poundnotes
Consumers could face losing their cash if they have unfulfilled orders with stores such as Moben, after the owners filed for administration.
28 June 2011
airplaneundercarriage
Up to six million extra holidays could be covered by the Air Travel Operator's Scheme (ATOL) if new Government proposals are approved.
27 June 2011
studying
Only one third of pupils correctly understand how the new tuition fees system works, a new survey has revealed.
27 June 2011
shoppingbags2
Online shoppers are to be better protected under new EU rules, which were approved yesterday.
24 June 2011
20poundnotes
Olympic tickets went on sale today for consumers who missed out in the first application round, but many don't know their rights when it comes to re-selling unwanted tickets.
24 June 2011
olympicstadium
It's second chance Friday; as those who applied for London 2012 Olympic tickets and didn't get any can rebid today. We asked MoneySavingExpert.com creator, Martin Lewis, for the lowdown.
24 June 2011
houses_row
Mortgage-holders with variable rate loans could face financial difficulty as lenders effectively hike costs, according to new research from consumer group Which?
23 June 2011
financialadvice
Lobby group Consumer Focus is set to be abolished under Government plans released today.
21 June 2011
gashob2
Low usage energy customers face the steepest price hikes as a result of Scottish Power's latest round of price rises.
20 June 2011