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Helen Knapman

Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

tescoexterior
Tesco plans to launch a nationwide electrical trade-in scheme for old appliances.
17 June 2011
debtsign
Debt management firms will have to provide consumers with clearer information on services and fees, under new guidance published today by the Office of Fair Trading (OFT).
14 June 2011
studying
Schools across the UK are being encouraged to offer financial education lessons with the launch of My Money Week and Teen Cash Class Activity Sheets.
13 June 2011
barclaysbranchlogo
Barclays will pay in-full all of its customers' payment protection insurance (PPI) claims that were put on hold on or before 20 April.
13 June 2011
gasstove
Consumers have been urged to consider fixing their energy bills to avoid a potential multi-billion pound nationwide price rise.
10 June 2011
angry_man
TalkTalk and KC have been voted as worst telecoms firms for customer service, in a massive poll of 24,056 votes.
7 June 2011
water_drinking
Hundreds of thousands of households could pay more for their water under Government-backed plans to install meters in areas where water shortages exist.
6 June 2011
parking_ticket
Over half of motorists who appealed against parking tickets last year won their case according to new findings released today.
3 June 2011
tesco
Consumers can escape a host of "rip-off" charges by purchasing concert tickets via Tesco Entertainment's new online service.
3 June 2011
graduates
Hundreds of thousands of graduates who started university before 1998 face hikes in their student loan repayments this autumn.
2 June 2011
gym_runningmachines
Tens of thousands of gym-goers can cancel their contracts after the High Court ruled they are unfair.
31 May 2011
angry_man
New powers to fine organisations for bombarding consumers with unwanted marketing calls and messages have been made into law this week.
26 May 2011
mobilephone_womanonit
Consumers can now benefit from shorter phone and broadband contracts as new regulations come into force today.
26 May 2011
phone_upset
TalkTalk has been found guilty of mis-selling landline services by the communications regulator.
24 May 2011
orangemobilepay
Orange has launched the UK's first system, which enables shoppers to pay for goods using their mobile phones.
20 May 2011
cars_in_a_row
If you’ve got an uninsured vehicle you are breaking the law whether you drive it or not, under rules that came into force this week, unless you declare it off-road.
20 May 2011