Helen Knapman

News & Investigations Editor

Helen has over a decade's experience championing consumer causes and has worked as a personal finance journalist and editor on national titles since January 2011.

She has held her current role, MSE's News and Investigations Editor, since April 2023. Previously, Helen held senior positions at financial magazine Moneywise and at The Sun.

Helen covers all issues that impact consumers, and has played a pivotal role in MSE's Lifetime ISA and unusually high call volumes campaigns. Standing up for consumers, fighting for their rights, investigating injustices, and holding big firms and the powers that be to account is what drives Helen. She regularly appears as an expert for MSE on TV, radio and in print.

Helen was named as the Wincott Foundation's Personal Finance Journalist of the Year in 2019, having won the Online Financial Journalist of the Year at the 2013 Santander Media Awards.

In her spare time, Helen tries to practise what she preaches by bagging a bargain on everything from gym classes to globetrotting and dining out.

Latest from Helen Knapman

TSB Classic Plus customers can now earn up to £60 cashback a year on spending, on top of the 5% interest they can already earn on balances of up to £2,000. But is the deal any good? MoneySavingExpert.com evaluates.

2 September 2015

Hundreds of thousands of people who could have missed out on their wages after 275,000 payments were delayed following a HSBC technical glitch on what was the last payday of the month, and just hours before the long bank holiday weekend begins, should now have been paid the bank says.

28 August 2015

Four million TalkTalk customers will be hit with inflation busting price hikes of up to 50% from 1 October, the provider has revealed today.

27 August 2015

Virgin Trains is to axe a perk for railcard holders, which enables them to get off-peak fares on peak time journeys, much to the dismay of passengers who rely on it to get to work. But you can still book now for travel after the change takes affect.

26 August 2015

About 10 million BT broadband, phone and TV customers will be hit with inflation-busting price rises of up to 7% from 20 September. Now's the last chance for large numbers to switch elsewhere penalty-free.

25 August 2015

Lloyds Bank is yet again the worst of the major banks and building societies for wrongly rejecting both payment protection insurance (PPI) and other banking complaints, new figures from the Financial Ombudsman Service show.

25 August 2015

Passengers have won against Ryanair, after a judge today ruled in a test case that they are entitled to claim compensation for flight disruption, which happened more than two years ago.

21 August 2015

Jet2 and Wizz Air passengers should ask to have flight delay and cancellation compensation claims reassessed, after the airlines have promised to improve how they deal with complaints following pressure from the regulator.

19 August 2015

Passengers have today taken Ryanair to court for tying to wriggle out of paying compensation for flight delays that happened more than two years ago. If a decision goes in their favour, it may make it easier for others to claim too.

6 August 2015

EE customers who have one of its portable mobile 'power bar' chargers should urgently check which model they have, amid concerns that a particular batch poses a fire safety risk.

5 August 2015

Twitter app users should urgently check their settings to avoid big data bills when videos are set to automatically play on a phone or tablet. Our investigation has found an app update this week restored this potentially wallet-busting feature as the default option for many who'd changed it.

31 July 2015

Millions of BT broadband, phone and TV customers will be hit with inflation-busting price rises of up to 7% from September in the latest raft of hikes from the telecoms giant. It's the third time since the start of 2014 it has raised standard line rental prices.

27 July 2015

More than 92,000 customers of payday loan firm, Cash Genie, are due a share of £10m in redress after the firm was found guilty of making a number of "serious failings", including charging unfair fees and rolling customers' loans over without consent.

27 July 2015

A flagship scheme set up to encourage homeowners to make their property more energy-efficient by installing measures such as insulation, double-glazing and new boilers today stopped accepting new loan applications after the Government abruptly axed its funding.

23 July 2015

If you're calling a financial service firm's customer service helplines to ask for assistance or to complain, you soon won't have to use a costly premium rate number under a crackdown by the regulator.

23 July 2015

Savers may be able to switch cash savings to a new account quicker in future, while providers may also be forced to alert customers to changes in interest rates – something which MoneySavingExpert.com has argued for over the last decade.

23 July 2015