MoneySavingExpert News
Consumer rights
Used cars bought from independent dealers drew the highest number of complaints from disgruntled consumers in the last year, according to new figures.
14 March 2013
Weather forecasters are warning of major travel disruptions over the coming days, so consumers should know their refund and compensation rights in case of problems.
17 January 2013
Consumers who want to insulate their homes should watch for high-pressure sales tactics, dodgy information and poor installations as some firms may be breaking the law, the Office of Fair Trading (OFT) says.
10 January 2013
Did your Christmas presents not arrive in time? You won't be able to make up for the disappointment, but you may be able to get your money back, or keep the item and claim compensation.
27 December 2012
It's been a bad day for commuters, with more woe to come, so what can you claim if you're delayed?
18 December 2012
Traders may be misleading consumers by not making it clear they have signed up to regular card payments, or that these can be cancelled, the Office of Fair Trading says.
12 December 2012
Dozens of the UK's largest online stores have been warned to bring their websites up to scratch so they comply with consumer protection laws, or face action.
12 October 2012
Some bank staff are giving consumers the wrong information about cancelling regular card payments, research reveals today.
2 May 2012
21 February 2012
Beware of unwittingly agreeing to pricey subscriptions when signing up for 'free' product trials online.
2 February 2012
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