Energy

Millions of households are "paying too much" for energy, a year-long investigation has revealed today. But MoneySavingExpert.com has been saying for years that households could save hundreds by switching.

From today onwards, energy suppliers with 50,000 or more customers will need to include QR codes on bills to help consumers monitor their use and switch more easily.

Ofgem is today calling for energy suppliers to scrap charges of up to £360 to install and remove prepayment meters after it found the fees are putting many people – including some of society's most vulnerable – off switching, which can save up to £300/year.

What would you tweak about the UK? Your first instinct may be 'a flat rate of income tax', 'independence for Cornwall', or 'free university education for all'. Yet I'm not talking about big contentious change – this is about quick fixes for life glitches.

Co-op Energy was a customer service darling last December, with 63% of its customers rating it great and just 7% rating it poor. But in a staggering turnaround, just six months later over half of its customers (56%) rate its service as poor and just 22% rate it great.