Financial Ombudsman Service

First Direct has agreed to change the way it reports mortgage overpayments to credit reference agencies after a customer argued it may have stopped him getting a credit card, MoneySavingExpert can reveal.

The number of complaints about high-cost credit has reached its highest level on record, according to new figures from the Financial Ombudsman Service (FOS).

MoneySavingExpert.com is calling on the Government to overhaul the "farcical" ombudsman complaints system, in a damning report which reveals some consumers feel escalating concerns is a "complete waste of time".

A new PPI ruling that means millions more may be able to claim mis-selling compensation is causing a backlog in the number of claims resolved by the Ombudsman.

Complaints about payday lenders more than tripled in the last year, according to the latest Financial Ombudsman Service (FOS) annual report.

Claims management company We Fight Any Claim has applied to the High Court for a judicial review of the financial regulator's decision to set a time-bar on PPI claims.

Savvy shoppers who pay with a credit card to qualify for Section 75 protection if something goes wrong risk being left £1,000s out of pocket thanks to an obscure and little-understood exemption, a MoneySavingExpert.com investigation reveals.

MoneySavingExpert.com has been asked to write a report on the effectiveness of ombudsmen by a group of cross-party MPs seeking recommendations on how consumers' rights could be better served.

Problems with PPI still make up more than half of all complaints received by the Financial Ombudsman Service (FOS), according to figures released just weeks before a deadline for making PPI claims is set to be announced.

Problems with PPI accounted for more than half of the total number of complaints about financial services and products submitted to the Financial Ombudsman Service (FOS) from July to September this year.