Home repairs group HomeServe says it has halted telephone sales and will retrain nearly 500 call centre staff, after discovering possible mis-selling of its household emergency policies.
More banks have admitted they are failing to hit the 28-day deadline between agreeing a payment protection insurance (PPI) compensation figure and paying it.
New rules to ensure banks and building societies check customers are eligible to claim on insurance products before selling them as part of packaged current accounts have been proposed.
The cost of car insurance has risen over the past year by 16%, though the annual rise was tempered by a fall in costs between July and October, indicating the huge rises of recent years are over.