The Financial Ombudsman Service has moved to tackle the huge delays for consumers who reclaim mis-sold payment protection insurance (PPI) caused by the flood of cases it has to deal with.
Chancellor George Osborne has partly reversed a planned cut in child benefit, meaning more families will be entitled to help than was originally proposed, though anomalies still exist and confusion still reigns.
Lenders have been told to ensure their letters offering payment protection insurance (PPI) compensation are clear, to prevent providers misleading victims.
Banks and financial firms are wrongly rejecting payment protection insurance (PPI) complaints, despite them putting billions of pounds aside aside to pay consumers.
28 February 2012
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