Energy

A billing error which led to British Gas customers having their direct debit payments taken twice may have affected thousands of people, MoneySavingExpert.com has learned.

Energy switching is at a four and a half year high proving that customers are becoming increasingly savvy about cutting gas and electricity costs - but prices are now on the rise and the cheapest deals are disappearing fast so make sure you switch ASAP.

The cost of the cheapest energy deals on the market has soared since the summer, with new customers who sign up to the cheapest tariff likely to pay an average £100/year more than they would have in May, MoneySavingExpert.com research reveals.

Ovo has become the latest energy supplier to hike prices, with 94,000 customers on its dual fuel standard tariff set to see bills rise by an average of 5% from January.

Big six energy firm Scottish and Southern Energy (SSE) is freezing its standard gas and electricity prices until at least April 2017. But if you're on its standard tariff, you can save £100s switching - and with the price of the cheapest deals on the market soaring in recent weeks, now's the time to act.

Big six energy suppliers have been accused of keeping 1.5 million vulnerable and low income customers who receive a Government electricity discount on expensive standard variable tariffs.

The Business Secretary is to investigate an allegation that the 'big six' energy suppliers are making more money out of loyal customers than they're admitting to. But regardless of the outcome of the inquiry, switching your supplier is the best way to bag big savings on your energy bills.

Former customers of Extra Energy who had £100s' worth of credit left on their accounts when they switched suppliers have been left waiting months for refunds. The energy company has blamed the delays on an IT issue and says final statements are now being sent to affected customers.

Hundreds of thousands of Co-operative Energy customers will receive a share of compensation totalling £1.8 million after energy regulator Ofgem identified problems with the company’s complaints resolution, call handling and billing processes.